We had a client come to us with a frustrating situation.
His website had been hosted for years by the same developer who built it. That might sound convenient—until the site crashed during a critical moment: right when he was tendering for a major job. He needed his work to be visible, and instead, the site was offline.
His IT team had a clear recommendation:
➝ Move hosting to VentraIP, a reputable Aussie provider with 24/7 support.
➝ Take control of the site, or at least host it somewhere that wasn’t “some guy's shared server.”
VentraIP even offers a free migration service—you just need cPanel or FTP access.
But when we reached out to the original hosting company, we hit a wall:
➝ No cPanel or FTP access—because the server was shared across all their client websites.
Unfortunately, this setup is more common than you'd think. Many web developers host all their client sites in one shared environment, which makes migrating anything a headache.
Since a clean cPanel transfer wasn’t an option, we found a workaround.
➝ We installed a WordPress plugin that takes a full site backup you can re-import elsewhere.
➝ The plugin had some limitations on backup size without a license—but we found an older version that did the trick.
➝ We created the backup and attempted the import on VentraIP.
The first attempt?
❌ It failed. No surprise—these types of transfers aren’t as clean as cPanel-to-cPanel.
We did some troubleshooting, figured out what went wrong, and gave it another shot.
Second attempt?
✅ Success. The site migrated and was fully functional with minimal issues.
Now the site is:
➝ Hosted with a reliable provider
➝ Backed by 24/7 support
➝ Owned and controlled by the client
➝ The site is now hosted with VentraIP, not some unknown shared environment
➝ The client has full control and direct access
➝ Hosting is now reliable, fast, and backed by real support
➝ No more risk of the site going down when it matters most
If your website is hosted with your developer or a company you can’t access directly—and you’d rather hold the keys yourself and deal with a provider you can trust—we can help.
Fill out the form below and we’ll see how we can help you move it over smoothly.